HEAD OF QA – FMCG/ Manufacturing

Responsibilities :

  • Engage as Specific Point of Contact in coordinating for all customer requirements and generating unique samples to customers.
  • Collaborate with customers in new product acceptance and their fine tuning as per geographies.
  • Have a complete understanding of organoleptic properties of products in preparing new/customized soluble products/ products-mix samples.
  • Develop analytical lab and cupping room to international standards and proactively connect with customers in showcasing the new products.
  • Drive Innovations and Agility across the organization proactively addressing the customer requirements arising through Customer Contact Program along with Key Account Manager and sharing best practices across the organization
  • Liaise closely with Operations Team, Sales &Marketing Team and train Quality personnel to develop customer focus initiatives.
  • Compliance to SKU, legal, metrology requirements in management of customer focus initiatives & actions throughout the critical steps of Value Chain.
  • Understanding products attributes of multiple sources to work on cost optimization of Customized blends
  • Preparation of product feedback reports received from the different customer geographies and sharing with operational team for continual improvement and in line with innovation and renovation of the products.
  • Drive excellence in Customer Centricity by form of relentless responsiveness to Customers and robust management of customer requirements at every stage of their life cycle.
  • Reverse engineering of Customer samples and create equivalent or superior with a value-add approach
  • Work with business units in developing new product plans to achieve company revenue goals
  • Monitors all aspects of a product lifecycle, including long and short-term development , Stays abreast of trends in the marketplace to ensure the product’s competitive position
  • Interfaces with Key account managers and clients to determine the product’s future requirements and calibrate to international standards.
  • Train and educate operations team to understand stated and implied needs of customers

Requirements :

  • University Degree/ Graduate / Post Graduate preferably with Science or products chemistry
  • Quality Assurance function, Customer management, Customized blend preparations and process knowledge of products and other geography or origin requirements/ Professionally Qualified / – Products grading and origins understanding.
  • Excellent Numeric Ability & Analytical Skills
  • Demonstrate sound planning, focused priorities, innovativeness and motivation
  • Good Inter personal as well as Intra personal skills
  • Assertive and energetic, Drive for results
  • Emanate role model behavior and exhibit team based work culture.
  • Drive Innovations at all levels supporting customers .
  • Negotiation and persuading Skills
  • Salary : Negotiable

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